Grievance Redressal

FamousDukaan provides a grievance officer so that you can raise concerns about orders, listings, personal data, or the use of this marketplace. This draft is written with the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 in mind, and will be confirmed after legal review.

• Grievance officer: Hashim
• Email: rimitananetwork@gmail.com
• Phone: +91 96904 79047
• Postal address: 2nd Floor, 02-007, Emaar MGF The Palm Drive, Emaar Palm Square, Sector 66, Bhondsi, Gurugram, Haryana 122101, India
• Marketplace operator: Rimitana Global Networks Private Limited
• GSTIN: Not registered (turnover below the GST registration threshold). GSTIN will be displayed here once registered.

To raise a grievance, write to the officer with your name, contact details, order number if you have one, and a clear description of the concern. You may also email rimitananetwork@gmail.com.

For consumer grievances about the marketplace or an order, we aim to acknowledge the complaint within 48 hours of receipt and to redress it within one month of receipt, as provided under the Consumer Protection (E-Commerce) Rules, 2020.

For complaints that relate to FamousDukaan's role as an intermediary under the Information Technology Act, 2000 and the Intermediary Guidelines, 2021, we aim to acknowledge the complaint within 24 hours and to resolve it within 15 days of receipt.

These timelines will be followed in the way the applicable rules require, once this draft is finalised. If a complaint falls under more than one framework, we will apply the timeline that the law requires for that complaint.